I wish I knew how many transactions occurred each day. 100 billion is probably close.
That’s a lot of money being handed back and forth. A lot of it is automated.
There are a lot of transactions that occur, but people forget that they happen. There is no thank you, there is no feedback, and many times you forget to appreciate them.
Even the ones that aren’t automated can still be taken for granted. How many times have you gone to the store only to be treated rudely and they do not care that you are spending money there.
This can’t hurt your business unknowingly until if they quit coming to your shop, they cancel the automatic payment, or even worse tell everybody how bad of an experience they’ve had with your company.
That’s why creating personalized service in this day and age is so important. You need to find out what is not going well for your customers so you can fix it as well as what is going well see you can do more of it.
Below is an infographic that gives you tips and ideas of creating a more personalized service for your customers.
What would you add to this?